24/7 Network Management and Monitoring

San Antonio Surveillance provides network management services for businesses that include unlimited technical support for your end users and network administrators. If we can’t resolve your network issue via phone or remotely, we will dispatch one of our IT engineers to your site to resolve your issue as quickly as possible.

When you trust San Antonio Surveillance to manage your network, we monitor the devices within your network environment – both on-site and remote – to immediately detect and resolve any potential network problems whenever they occur. We provide monitoring reports on availability, event logging, backup and available drive space; as well as monthly status reporting; antivirus software management; and security, file sharing and user administration.

We pride ourselves in providing professional, proactive and round-the-clock management of your technology infrastructure. If you ever have a network outage, our systems can detect it immediately, and our certified systems engineers will diagnose the problem and get your network back up and running quickly.

Data Protection and Backup

Your data is your business’ most valuable asset. Network downtime, system disruptions and power outages can wreak havoc on your business operations if your data is not protected. Should any type of disruption ever occur, it is vital that you continue to have access to your data so you can maintain continuous business operations. San Antonio Surveillance provides data protection, business continuity, disaster recovery, online backup and offsite tape vaulting services for businesses throughout the San Antonio, TX area, to ensure that your critical business data is safe, protected and available 24/7.

Server Hosting

• Shared Hosting – This is the easiest, lowest cost way to have a web presence. It works best for simple, low traffic websites and blogs.
• VPS Hosting – With VPS hosting, server resources are dedicated to your account to minimize risk of resource contention and degraded service. This is an excellent mid-priced option that can accommodate businesses of many sizes.
• Dedicated Server Hosting – This option provides full access to all of your resources on single, dedicated server. There will be no other customers on your server, so you’ll benefit from full control over resources, enhanced security and root access. This option is best if you need to power mission-critical, resource-intensive applications.

Cybersecurity

Our process begins by assessing your current cybersecurity measures, identifying any weak points and making recommendations to best protect your sensitive business data going forward. We also conduct periodic assessments to keep up with the latest technology and the latest advancements by cyber criminals.

We also create a disaster recovery plan in case you are the target of a cyberattack, to ensure that you can get your business operations back on track quickly, and restore the trust of your customers, partners and vendors.

Our full suite of cybersecurity services includes:

• Cybersecurity Assessment

• Disaster Recovery Planning

• Password Security and Policies

• Mobile Device Security

• Firewall

• Multi-Factor Authentication

• Spam Reduction and Protection Against Email-Based Attacks

• Cybersecurity Training

• Data Backup and Recovery

• Dark Web Scans

IT Vendor Management

Our experience working with third-party IT vendors can help reduce your bottom line expenses and help determine the best hardware and software suppliers to fit the needs of your San Antonio, TX business. From simple consultations to in-depth infrastructure management, we are there for you every step of the way when addressing your company’s third-party technology needs.

We begin our vendor management service by taking a physical inventory of all of your IT hardware and software – including serial numbers, warranties, registrations, licenses, and configurations – keeping them documented for anytime access. Whenever you need to purchase a new piece of hardware or software, or if you simply have an issue with a particular aspect of your IT operation, we are just a phone call away. We’ll step in to handle the relationship with the necessary vendors on your behalf. And we’ll keep you informed in real time regarding what was done, and the expected deliverables.

IT Compliance

San Antonio Surveillance can help your team to ensure regulatory IT security compliance, eliminating the risk of compliance gaps and reducing your risk of audit failure. We provide San Antonio, TX businesses of all sizes with asset discovery, vulnerability assessment, threat detection, and application security services. We can help you achieve compliance across multiple requirements and improve your audit preparation.

Office 365 Support

With hundreds of products, Office 365 is very complex, and can be confusing to even the most seasoned technology professionals. Understanding the basics can be extremely difficult for the average user. At San Antonio Surveillance, we can guide you through planning, email migration, file sharing, collaboration, compliance and security, and ongoing support for your Office 365 implementation.

Help Desk

Help desk outsourcing is a smart way for San Antonio, TX businesses of all sizes to provide support to their end users, without burdening their internal IT team with nagging daily tasks. San Antonio Surveillance provides 24/7 help desk support, handling any question relating to your organization’s office technology. Our trained support experts are here for you 24/7, to assist your employees with anything from hardware issues to connectivity to login assistance.

Ticketing System

San Antonio Surveillance provides San Antonio, TX businesses with a streamlined IT ticketing system that addresses issues quickly and efficiently, to keep your business running efficiently. Workflow automation guides your IT support staff through your preferred processes, automating emails and other backend actions, improving control and flexibility. Fully configurable ticket assignment and escalation rules alert your team to blockages, and automatically escalate issues whenever necessary, to help you close tickets faster. And our 24/7 self-service portal allows your users to submit tickets online, and receive automatic notifications as the status of their tickets changes.

At San Antonio Surveillance, we provide comprehensive managed IT Services that ensure the highest levels of availability, performance and cybersecurity 24/7. We support everything from end user devices (laptops, desktops, and smartphones) to servers, cloud computing and virtual networks. We manage your entire network both on-site and off premises, securing your entire sphere of IT infrastructure.

Expert Support

We take pride in offering unrivaled IT support to our San Antonio, TX customers. Our support teams are here for you 24/7, and no need is too large or too small. We appreciate your business and the trust you placed in us, and we will work to ensure that your IT systems operate as anticipated and that your critical business data is secure.

Whenever you contact us, our goal is to deliver a personalized and attentive IT support experience, while quickly troubleshooting your issue. It is our goal to eliminate any problems as quickly as possible on the phone or remotely. But whenever necessary, we will dispatch an expert technician to your San Antonio, TX site, to identify and correct the issue so that you can get back to business.